Wednesday, November 9, 2011

How to Cancel GRIP Insurance on Your Cell Phone

I rely on my cell phone for travel, but haven't lost mine since I purchased the larger smart phone. Originally I had ordered GRIP insurance against loss or other problems but decided to cancel it. That took me to trying to find out HOW to cancel GRIP insurance.

I thought I would post it here in case others are having trouble too. I called the toll free number and all I needed to give the represenative was the cell number. She then cancelled the account for me very quickly and without any hassle.

Here is how to cancel:


  • To cancel coverage, you must mail a written request to: Cell Brokerage, LLC, 9970 W. Cheyenne Ave., Las Vegas, NV 89129 or call 1-866-664-GRIP (4747).


  • Customer Service: Mon-Sat 6am-9pm / Sun 7am-8pm PST.


  • GRIP stands for: GoWireless Replacement Insurance Program

    27 comments:

    1. CANCELLED PHONE COVERAGE NO PROBLEM

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    2. Spoke with a very pleasant young man. Cancelled my coverage - no problem.

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    3. Thank you so much for posting this. A nice man helped me as well. Have a great Holiday weekend!

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    4. They can't find anything on my account, but they take $6.99 every month.

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    5. Perhaps you can have your credit card company stop the charges?

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    6. Thank you so very much for posting this information. I have moved and could not find my insurance info and have replaced my phone. This made it very easy! :)

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    7. Thanks for posting this! I wanted to change my credit card on my GRIP account and it was just as easy.

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    8. The charges that I was getting was for another phone that I was not using. I canceled the insurance with no problems.

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    9. Representative, Briana, was very helpful and courteous. No problems cancelling the plan. :)

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    10. thank you for publishing this. i had also lost my info and your info helped me call them to cancel the insurance we had been paying for every month for no reason... sigh they were very friendly and cancelled immediately and emailed me a copy of the cancellation.

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    11. Cancelled last month by calling, and was treated very nicely, however, I was billed again this month. Tried calling again, and cannot get through-I was disconnected twice before speaking to anyone. What a hassle!! Will never use this company again.

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    12. Awesome. This was the easiest thing I've ever done in my life. Hopefully it worked and I'll end up not being charged next month. Thanks for posting.

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    13. Thanks for the post the cancel process was painless I have been wanting to do this for years

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    14. An acquaintance of mine who uses the useless product, just got a notification of an extra $1.00 a month increase for the lowest priced phones and goes up to an increase of $2.00 a month for customers who are at the $5.99 monthly rate charge. The fees are higher depending on your device, and go as high as $9.99 extra per month for iPhones and tablets!!

      This GRIP Insurance does not have a good reputation. I read on a previous site that a Verizon wireless user was told at a legit Verizon store that they never heard of GRIP! They ripped this woman off when she needed to use it for her phone that was stolen.
      GRIP is actually through GoWireless and not through a corporate Verizon store.

      The excellent protection plan I have is not billed on a monthly basis, is good for 3 years, and was only $25.00 period! I got my protection plan through the store where I purchased my Nexus 7- 32 GB tablet!

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      1. It sounds like you just bashed a third party insurance in lieu of yet another this party insurance.
        I would also advise that you check coverage limits before throwing grip under the bus.
        After dealing with Assurian (a contracted insurance company billed through Verizon) , I found grip to be a breath of fresh air.
        They provide good coverage, no hassles and a quick turnaround on claims filed.

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      2. I second everything he stated. I had the misfortune of signing up with GRIP after 10+ years of having insurance directly through verizon. I spoke with several representatives at various verizon wireless locations and none of them had heard of GRIP. I found that I end up paying the same amount and have the same deductible with GRIP than I could have had with Verizon for more hassle.
        I had my phone stolen, filed a claim, contacted GRIP for them to give me a run around. They told me I had to file various forms AND have them notarize only to wait an additional 72hours for them to process my claim and issue me with a new phone.

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    15. Thanks for posting. The site for GRIP https://www.cellbrokerage.com has nothing regarding how to cancel your policy only uncancel if done in error (non-payment). I did find in the FAQ What if I no longer own the device question that had the address and phone number to cancel. I had to wait a little over 18 minutes to cancel my coverage. Anyone who is interested I highly recommend an Otterbox to protect your device. Check out Amazon.com I got mine for $35 compared to the $50 in stores.

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    16. GRIP is a rip-off!! Replacement phones from them carry only a 30 day warranties (12 months with Asurion). If you file a warranty claim after one year, you're charged a deductible (not so with Asurion)

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    17. Thanks so much for posting - cancellation was quick and painless.

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    18. Thank you for posting this!!

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    19. I'm trying to cancel right now. First call was on hold for over 15 minutes, recording said "You are currently caller number 2" for that whole time, then it said "you are next caller", then after 5 more minutes, it hung up on me.

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    20. All you have to do is call them and cancel it. They're number is available on the paperwork you get when you sign up (that you probably didn't read) or you can google it, obviously. Was really quick and easy. I have a feeling the people having issues are, shall we say, simple.

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    21. Called them - pleasant person, cancelled with no problem and pro-rated the unused portion back to the credit card.

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    22. up date to you can call and cancel now. 2/18/2014 1-866-664-4747 I just did.

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    23. Thanks for this helpful information. I though this would be a hassle, but wasn't.

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    24. Thanks for the info! This was the easiest company to deal with canceling a policy. They refunded the payment that was processed yesterday as well without me asking

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    25. We had a security issue and had to get a new credit card number. The problem caused us to rethink giving any company the ability to automatically place charges on our card or to automatically renew an annual contract, as this company requires. My wife called GRIP and asked to pay with a monthly check. They don't allow that. She asked to make an annual payment by check. They don't allow that, except at the time of cell phone purchase. What this company wants is the ability to charge your card when they want to. They also insist that their customers accept an automatic renewal clause, meaning that charges go on forever unless you stop them. When my wife asked how they work with people who have no credit cards, GRIP had no answer. We've never run up against a company so intent upon gaining access to our credit card and so adverse to other means of payment. We are shopping elsewhere for a company that is easier to work with. If GRIP is this ridiculous about accepting money, can we trust them to to be any less difficult if we have to make a claim? I'd rather not find out.

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