Wednesday, November 9, 2011

How to Cancel GRIP Insurance on Your Cell Phone

I rely on my cell phone for travel, but haven't lost mine since I purchased the larger smart phone. Originally I had ordered GRIP insurance against loss or other problems but decided to cancel it. That took me to trying to find out HOW to cancel GRIP insurance.

I thought I would post it here in case others are having trouble too. I called the toll free number and all I needed to give the representative was the cell number. She then cancelled the account for me very quickly and without any hassle.

NOTE: 7/26/16
I have received feedback via the comments that the number no longer works. I called it and found that the number did NOT work and all it provided was a series of ads. I did a little research and found out that Go Wireless appears to be a Verizon re-seller and is not Verizon. GRIP appears to be connected to Go Wireless.

I then called Go Wireless (http://gowireless.com ) at (866) 487-1222 (or the website says you can email them at customerservice@gowireless.com) to inquire about the correct number for GRIP insurance. Both the representative and his supervisor called the GRIP number and said it worked and the menu they heard was the normal one. 

I immediately called the GRIP number again myself and sure enough, it was a legitimate menu. So please leave comments here if you are unable to use the phone number I originally provided below:

Here is how to cancel (taken from the GRIP site):

To cancel coverage, you must mail a written request to: Cell Brokerage, LLC, 9970 W. Cheyenne Ave., Las Vegas, NV 89129 or call 1-866-664-GRIP (4747)

Customer Service: Mon-Sat 6am-9pm / Sun 7am-8pm PST.

GRIP stands for: GoWireless Replacement Insurance Program

I suggest that if you cannot get through via phone, you email: info@cellbrokerage.com

53 comments:

  1. CANCELLED PHONE COVERAGE NO PROBLEM

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  2. Spoke with a very pleasant young man. Cancelled my coverage - no problem.

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  3. Thank you so much for posting this. A nice man helped me as well. Have a great Holiday weekend!

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  4. They can't find anything on my account, but they take $6.99 every month.

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  5. Perhaps you can have your credit card company stop the charges?

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  6. Thank you so very much for posting this information. I have moved and could not find my insurance info and have replaced my phone. This made it very easy! :)

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  7. Thanks for posting this! I wanted to change my credit card on my GRIP account and it was just as easy.

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  8. The charges that I was getting was for another phone that I was not using. I canceled the insurance with no problems.

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  9. Representative, Briana, was very helpful and courteous. No problems cancelling the plan. :)

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  10. thank you for publishing this. i had also lost my info and your info helped me call them to cancel the insurance we had been paying for every month for no reason... sigh they were very friendly and cancelled immediately and emailed me a copy of the cancellation.

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  11. Cancelled last month by calling, and was treated very nicely, however, I was billed again this month. Tried calling again, and cannot get through-I was disconnected twice before speaking to anyone. What a hassle!! Will never use this company again.

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    1. Similar problems. Spoke to a "Catina" who just kept repeating "my supervisor isn't here today but another one IS" "do you want to hold or receive a callback"? Yes, I'll take a callback. This is ALL about them requiring an email address in order for ME to receive a receipt. It's against "GRIP's" policy to send me a receipt via US Mail! I'm pissed off and ready to cancel. GoWireless? Maybe NOT next time! We'll see if a "supervised" returns my call.

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  12. Awesome. This was the easiest thing I've ever done in my life. Hopefully it worked and I'll end up not being charged next month. Thanks for posting.

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  13. Thanks for the post the cancel process was painless I have been wanting to do this for years

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  14. An acquaintance of mine who uses the useless product, just got a notification of an extra $1.00 a month increase for the lowest priced phones and goes up to an increase of $2.00 a month for customers who are at the $5.99 monthly rate charge. The fees are higher depending on your device, and go as high as $9.99 extra per month for iPhones and tablets!!

    This GRIP Insurance does not have a good reputation. I read on a previous site that a Verizon wireless user was told at a legit Verizon store that they never heard of GRIP! They ripped this woman off when she needed to use it for her phone that was stolen.
    GRIP is actually through GoWireless and not through a corporate Verizon store.

    The excellent protection plan I have is not billed on a monthly basis, is good for 3 years, and was only $25.00 period! I got my protection plan through the store where I purchased my Nexus 7- 32 GB tablet!

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    1. It sounds like you just bashed a third party insurance in lieu of yet another this party insurance.
      I would also advise that you check coverage limits before throwing grip under the bus.
      After dealing with Assurian (a contracted insurance company billed through Verizon) , I found grip to be a breath of fresh air.
      They provide good coverage, no hassles and a quick turnaround on claims filed.

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    2. I second everything he stated. I had the misfortune of signing up with GRIP after 10+ years of having insurance directly through verizon. I spoke with several representatives at various verizon wireless locations and none of them had heard of GRIP. I found that I end up paying the same amount and have the same deductible with GRIP than I could have had with Verizon for more hassle.
      I had my phone stolen, filed a claim, contacted GRIP for them to give me a run around. They told me I had to file various forms AND have them notarize only to wait an additional 72hours for them to process my claim and issue me with a new phone.

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  15. Thanks for posting. The site for GRIP https://www.cellbrokerage.com has nothing regarding how to cancel your policy only uncancel if done in error (non-payment). I did find in the FAQ What if I no longer own the device question that had the address and phone number to cancel. I had to wait a little over 18 minutes to cancel my coverage. Anyone who is interested I highly recommend an Otterbox to protect your device. Check out Amazon.com I got mine for $35 compared to the $50 in stores.

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  16. GRIP is a rip-off!! Replacement phones from them carry only a 30 day warranties (12 months with Asurion). If you file a warranty claim after one year, you're charged a deductible (not so with Asurion)

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  17. Thanks so much for posting - cancellation was quick and painless.

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  18. Thank you for posting this!!

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  19. I'm trying to cancel right now. First call was on hold for over 15 minutes, recording said "You are currently caller number 2" for that whole time, then it said "you are next caller", then after 5 more minutes, it hung up on me.

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  20. All you have to do is call them and cancel it. They're number is available on the paperwork you get when you sign up (that you probably didn't read) or you can google it, obviously. Was really quick and easy. I have a feeling the people having issues are, shall we say, simple.

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  21. Called them - pleasant person, cancelled with no problem and pro-rated the unused portion back to the credit card.

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  22. up date to you can call and cancel now. 2/18/2014 1-866-664-4747 I just did.

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  23. Thanks for this helpful information. I though this would be a hassle, but wasn't.

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  24. Thanks for the info! This was the easiest company to deal with canceling a policy. They refunded the payment that was processed yesterday as well without me asking

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  25. We had a security issue and had to get a new credit card number. The problem caused us to rethink giving any company the ability to automatically place charges on our card or to automatically renew an annual contract, as this company requires. My wife called GRIP and asked to pay with a monthly check. They don't allow that. She asked to make an annual payment by check. They don't allow that, except at the time of cell phone purchase. What this company wants is the ability to charge your card when they want to. They also insist that their customers accept an automatic renewal clause, meaning that charges go on forever unless you stop them. When my wife asked how they work with people who have no credit cards, GRIP had no answer. We've never run up against a company so intent upon gaining access to our credit card and so adverse to other means of payment. We are shopping elsewhere for a company that is easier to work with. If GRIP is this ridiculous about accepting money, can we trust them to to be any less difficult if we have to make a claim? I'd rather not find out.

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  26. Grip Insurance was Great, the representatives were very helpful and was able to assist me with a replacement device. Yes there was a deductible i mean it is insurance there's always a deductible but it beats the $600-700 i would pay without insurance. They did advised my card information is not visible to them selves or on there system as it is encrypted and understand that it is probably easier to stop a card versus having to shut down a entire account if i provided a bank account. Had asurion before on my previous phones and didnt think there refurbished devices were that great. thank you GRIP.

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  27. Cancelation was EZ PZ, nice to have that as it is far and few between these days

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  28. My mom filed a claim last week and talked to a rep named BRYANA (spanish rep) , my mom is very upset and this person is so RUDE with my mom on the phone....she is the WORST REPRESENTATIVE EVER! She is totally not an asset in the company even though she is the only person who can speak Spanish!!! I will surely file a complaint...

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  29. I called around 7:20 pm eastern, went through the phone selections and was picked up within one minute.
    The representative asked for my info and once confirmed asked how she could help.
    I asked to cancel the insurance and she explained some things very quickly about the cancellation, but the gist of it is that a certain amount will be credited to my credit card and the policy will be cancelled and I will receive an email confirmation. It was rather easy. Thanks for the help!

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  30. I've called several times and asked to do a travel survey, then I was hung up on. I've tried several times more but keep getting hung up on! Would anyone be willing to reply and confirm that the phone number listed at the top of this blog is correct? Thank you.

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  31. I dont own a cell phone and was charged for phone protection, the representative told me I must have a cell phone because I was charged for this service!!! This company sucks!!!!

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  32. Cancelled easily with the 866 number. Thanks!

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  33. This was great!! They cancelled with no issue and I got a refund of $3.83!!

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  34. Thank you for posting this information! Cancelled with no issue and no sales pitch, even got a refund of $6.77.

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  35. thank you so much for the info I was having ahard time findout the right number to cancel thank you happy holidays

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  36. Thanks a ton for this. This was stupid easy, talked to a nice young lady and they didn't even try to pitch me a deal to stay. It was great. Thanks again. Cheers!

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  37. Just canceled my policy using the 866 number. I was on "hold" waiting for a rep something shy of 10 minutes, but the process was done in less than 3. No pitch to stay, good attitude, automatically credited the unused portion of the month. No complaints!

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  38. Just canceled using the 866 number. Connected withing 1 minute and took another minute or two to provide information and request cancellation. Verification email was received immediately.

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  39. I called the above number and also was connected in less than a minute. All they asked for was the number to the phone I wanted to cancel, and to verify my address and my email address. They canceled the insurance while I was on the phone with them, and told me how much of a refund I would be getting back on my card for the portion of the month not used. They said I would be receiving an email notification with the details. The call was done in less than two minutes! Thanks to the above person for providing the number!!!

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  40. Called the above number after googling the company and was given SEVERAL numbers that were obviously not 'Go Wireless'. I had a $9.99 charge on my bank statement from 'Go Wireless'. They "claimed" they didn't have any of my info (phone number, name, address and card that was beginning charged, they said nothing came up in the system) I've never had Go Wireless, I had Diamond wireless but that ended over 4 months ago. I even called Diamond and asked if the charge could be from them. I probably sounded like a crazy person. However both Diamond wireless and Go Wireless both had no idea what was going on. I guess the woman who I spoke with was helpful but the issue wasn't resolved. This company was taking money out of my account and couldn't locate any record of it. Finally two hours later I'm on the phone with my bank filin a fraudulent charge report. The money will be back in my account by tomorrow and the bank made it so 'Go Wireless' is no longer allowed to withdraw money from my account. Again I have NO idea how they were able to withdraw this money from my account and have no record of me ever being a client.

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  41. I intentionally allowed my GRIP to expire yesterday. Now this morning GRIP locked my phone. The lock screen provides a lock ID # and a call button. This put me in touch with a GTIP representative. After much effort and call holds she informed me that she would have to put a work order in to the IT dept. No word back in 7 hours so I called again. Same answer---they'll put in a level 3 work order. No IT does not have a phone number that I could call. No there is no other phone number in GRIP that could put me in touch with someone who would actually help me.

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  42. Very nice and helpful. Quick and easy... :)

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  43. What a great idea to share your information with the rest of us. Thank you for that and have a very Merry Christmas.

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  44. Thank you for sharing this info! Cancellation was so easy and painless, cable companies should learn from this group! :^) Called the 800 number and was done before 5 minutes were up!

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  45. I thought I'd canceled 3 months ago, but still charged on my credit card. Called back and Shania said it was canceled, but when I explained still on bill, she had me hold a minute, came back on and said it is now cancelled. I am going to watch, it should clear because it is a pending charge, but just in case will have the card company stop payments.

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  46. This company is awful. I requested a new phone and they sent me a defected phone that shuts down randomly and freezes for almost 20 min. Then when I called to tell them, they said they had no request on file and never sent me a new phone. This is a scam company just trying to use old refurbished phones and playing them off as giving new ones. NO ONE use this company! Cancel now and save your money

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  47. Called today June 8th 2016 to cancel my insurance. The lady on the phone was very nice and took my request and canceled both policies. But from comments above I'm going to definitely watch my bills. I may even have the card company stop payment as well.

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  48. Just canceled my grip coverage, ha no problem with the customer service.Seeing all these post made me more confidence to call because of the nice compliments. So nice not get someone that will try to sell you more or try and talk you out of cancelling.

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  49. I don't know what you guys were talking , but it was impossible to cancel the plan at all. The automated customer service number will direct you through 7-8 different "deals" such as a free cruise or T-Mobile ads. Then it tells me the number for my area is changed. I dialed that number and it obviously was another hoax phone that tried to sell you some stuff. I am going to just tell my bank to stop payment.

    I have a deep suspicion that all those posted " Cancelled my coverage - no problem." are fake since they are all anonymous and their language are pretty much the same.

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